Warranty (Service)

We will guarantee your furniture against manufacturers’ defects in workmanship and materials for one year from the date of purchase, although some manufacturers do not offer a written or limited warranty. Repair, replacement or refund is at our discretion. Manufacturer warranties for longer than one year are
honored through your retailer and we will repair, replace or refund as directed by the manufacturer.
Warranties apply only to furniture subject to normal use in the home and not to defects that are a result of negligence, misuse, or accidents, nor is it valid if the furniture is used in a commercial, industrial or institutional setting. Manufacturers do not warranty minor flaws or marks discernible only upon the closest examination.

Upholstery is warranted to the initial customer, for one year against manufacturer’s defect. Manufacturers of upholstery fabrics do not warranty for wear-ability or colorfastness. We endeavor to sell only the best fabrics, based on the information from suppliers and personal experience, but we regret that we cannot honour adjustments, claims or credits for these properties. Fading, pilling and shading are characteristics of certain types of fabrics and are not defects. Seat cushions may slip or shift slightly around foam cores and are not covered by warranty. Regular cushion rotation will reduce this problem.

Case Goods are guaranteed by your local retailer for one year against manufacturer’s defect. It is the nature of wood to have knots, mineral deposits, worm holes and unusual grain patterns. They are inherent to wood and are not defects unless they interfere with the product giving satisfactory service.

Bedding sold in matched sets (box spring and mattress) are warranted to the initial customers, for up to 10 years against manufacturer’s defect. Bedding warranties do not imply the expected life of the unit. Manufacturers will not warranty mattresses that have been stained, therefore, use of a mattress cover is recommended.


Deliveries: If any damage is found after the receipt of your order, simply call our service department within 48 hours. We will promptly repair, or if necessary, replace the damaged item. Pick-up Orders: If any damage is found when opening your order simply call our service department within 48 hours of receipt. We will gladly arrange a time for you to return the item for repair or if necessary, replacement.

Roy’s furniture will exchange for the same of greater value within 7 days of the purchase on stock items. (A pick-up fee will be charged for this service). No exchange on custom orders. All special orders require a 50% deposit and are non-refundable. (Appliances, Bedding, Extended Warranties, Fabric Protection and Mattress Pads are non-refundable). “As Is” Sales are final and no warranty will be extended.